Profile: TDI, Inc. provides solutions that maximize the effectiveness of revenue producers in contact centers. Our product line includes customer interaction, customer relationship and workforce optimization. Our Liberation™ platform includes customer interaction management (CIM), customer relationship management (CRM), and workforce optimization (WFO) solutions that enable enterprises & cross-industry, to increase revenues, acquire new customers, retain their existing customers, and provide higher levels of customer service. With Liberation, management can leverage customer and prospect information from their data warehouses to create, launch, monitor and track, numerous types of campaigns in their multi-channel customer contact centers. Our DialogGuide acts as an agent campaign dashboard by encapsulating workflow, call control, dialog requirements, key offer details, and a knowledge base for each and every call, the agents step through. It displays customer information and a call guide to assist agents during conversations. It creates promotional response management scripts designed to maximize revenue with each contact.